Privacy Policy

1. Introduction

SnapX Academy India ("SnapX", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website snapxindia.com and use our services, including the AI Agent Estimator, EdTech Platform, and related products.

By using our services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Personal Information

When you register, contact us, or use our services, we may collect:

• Full name, email address, and profile picture (via Google Authentication)
• Company name, phone number, and job title (when provided via contact forms)
• Account preferences and communication history

2.2 Usage Data

• AI Agent Estimator inputs and generated estimates
• Pages visited, features used, and interaction patterns
• Device information, browser type, IP address, and operating system
• Cookies and similar tracking technologies

2.3 Third-Party Data

We receive authentication data from Google when you sign in using Google OAuth. This includes your name, email, and profile photo as authorized by your Google account settings.

3. How We Use Your Information

• To provide, operate, and maintain our services
• To generate AI agent estimates and personalized recommendations
• To process support cases and respond to inquiries
• To send service-related communications and updates
• To improve our AI models, products, and user experience
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

4. Data Storage & Security

Your data is stored securely using Google Firebase (Firestore) with encryption at rest and in transit. We implement industry-standard security measures including:

• HTTPS/TLS encryption for all data transmission
• Firebase Authentication with OAuth 2.0
• Content Security Policy (CSP) headers
• Rate limiting on all API endpoints
• Input sanitization to prevent injection attacks
• Regular security audits and updates

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information. We may share data with:

• Service Providers: Google (Firebase, Authentication), Gemini AI (for estimate generation) — bound by their respective privacy policies
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Your AI estimate data is processed by Google Gemini AI for enhanced suggestions. No personal data is used to train public AI models.

6. Cookies & Tracking

We use essential cookies for authentication and session management. We do not use third-party advertising cookies. You can control cookie settings through your browser preferences.

7. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Withdraw consent for data processing
• Request data portability
• Object to automated decision-making
• File a complaint with a data protection authority

To exercise these rights, contact us at support@snapxacademy.in.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the revised policy.

10. Contact Us

For questions about this Privacy Policy or your data: